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Verified Reviewer
New Reviewer

Terrible customer service

I had my site go down -again.. while trying to get it up I somehow managed to renew my domain and they charged me 3 separate times. I called to get a credit and was told they couldnt credit me - I have it renewed now for 5 years- I am 68 and retiring next year- plus after my site crashed again will not continue with fatcow.
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ID
#2413842 Review #2413842 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
New Reviewer

Domain on Hold Without Resolution

We have responded to every email and request and they have kept our website on hold for a week now. We have just filed a complaint on ICANN'S website because they have exceeded the guidelines for a registrar's timeframe to resolve an issue. Their customer service keeps telling us that we'll get a phone call from the ownership team within 24 hours, and that has not happened yet.
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ID
#1700139 Review #1700139 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Unresponsive
  • Unhelpful
  • No tech support
Reason of review
Poor customer service
Loss
$5
Preferred solution
Deliver product or service ordered
New Reviewer

Take money on PayPal for no service. DO NOT USE THEM

I initially purchased all materials from FatCow in order to setup my website and paid for a year subscription for hosting. In the end I did nothing and never used their services or materials. One year later they took an additional $97 for a further year of hosting and refuse to reimburse me. I have contacted them twice and they don't bother to reply. Not a nice company to do business with. I would not recommend them to anyone. It surely cannot be legal to take money for providing no service. What has happened to morals and ethics? Why do businesses think it's OK to rip people off? They know there is nothing I can do so they don't even bother to respond. PayPal are not involved because, for them, it was a legitimate transaction.
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ID
#1347987 Review #1347987 is a subjective opinion of poster.
Cons
  • Pushy
  • Greedy
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Receiving spam after registering

After I registered for WordPress hosting with FatCow, I get spammed every day with ads from companies I don't even know about my website, and their all from FatCow. I am very upset about this. After I registered for WordPress hosting with FatCow, I get spammed every day with ads from companies I don't even know about my website, and their all from FatCow. I am very upset about this. After I registered for WordPress hosting with FatCow, I get spammed every day with ads from companies I don't even know about my website, and their all from FatCow. I am very upset about this. After I registered for WordPress hosting with FatCow, I get spammed every day with ads from companies I don't even know about my website, and their all from FatCow. I am very upset about this.
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ID
#737108 Review #737108 is a subjective opinion of poster.
Cons
  • Unsolicited spamming
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can Any one help me closing down, suing or making this company work? Please